Delivery Hub

We're here to help please see below. If you don't find what you're looking for start a chat with us or contact us via our contact us page. TRACK MY ORDER BOOK MY RETURN DELIVERY INFORMATION

THINGS TO KNOW

• You’ll receive a confirmation email once your order is placed, followed by a second email confirming the dispatch of your order with your tracking information once your order has shipped.
• The Delivery timeframe chosen at checkout starts once your order has shipped
• In the unlikely event that you don’t receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

ORDER ISSUES

WHY DOES MY ORDER ONLY CONTAIN SOME OF MY ITEMS?

Firstly, please check your shipping confirmation email titled “Your order is on the way” to see if your order is being shipped in separate parcels. We’ll always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there’s a possibility that your order may come in MORE THAN ONE SHIPMENT due to stock availability and your items having to be picked from different warehouse locations. This means your items WON’T NECESSARILY BE SHIPPED AT THE SAME TIME and you may receive an email advising that ‘Some items in your order are on the way’. If this happens please don’t worry, the remainder of the items in your order will arrive shortly afterwards. You can keep an eye on the status of your orders by tracking your orders. This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.

MY ORDER HAS ARRIVED BUT IT’S WRONG

In the unlikely event you’re missing an item, or have receive a wrong item/order, please contact us immediately with the following information and we’ll sort that right away;

• Your order number
• The name of the item you didn’t receive
• A photo and the name of the item you have received (if the wrong item)

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP! ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE. DELIVERY OPTIONS UK Next Day Delivery 

• Order by 16:15 Monday – Friday for Next Day Delivery. Orders after 16:15 on Friday will arrive only by Tuesday
• Please note that our Express 24+ is not a guarenteed next day service as stipulated by Royal Mail. If a guarenteed service is needed please select our Guarenteed Next Day Delivery option.
• Orders are not collected on Bank Holidays so please add an extra day for delivery
• We don’t refund any shipping costs. 

Returns of Parcels The customer is liable for the cost of returning a product for an exchange. Delivery Charges

• Guarenteed Next Day Delivery 1 Day – £6,99 – DPD, UPS,FEDEX
• Express 24+ Delivery 1-2 Days – £4,99 ROYAL MAIL, FEDEX
• Express 48+ Delivery 2-3 Days – £3.99 ROYAL MAIL, EVRI
• Economy 72+ Delivery 3-5 Days – £2.99 YODEL, EVRI, ROYAL MAIL

Open a Ticket With Our Support Team

• Name * First Last
• Email Address *
• Order Number If You Have Ordered From Us And it's Order Related
• Message *
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